Insights & Resources

Fusion5 announces its repositioning as a full-service transformation partner, combining strategic advisory, integration, and digital innovation across ANZ.

Over the years, cloud computing has made its way into small and medium businesses (SMBs) as they’ve started realising issues with on-premises infrastructure. 

The ramifications of poorly managing your data in readiness for a new CRM rollout can be significant. An ill-planned approach to data migration will likely result in project delays, budget blow-outs, and an inability to deliver the outcomes your business expects – and deserves.  

When we think about CRM for the Construction industry specifically, there are some key benefits that a CRM system can bring. Let’s discuss some of the specifics of why CRM is important to the Construction Industry.

Without the intimate and in-depth knowledge that comes from living and breathing Microsoft licensing on a daily basis, it’s difficult to fully optimise your licensing investment.

If a new (or your first!) CRM implementation is on the horizon, we are pretty sure you’ve had some sleepless nights worrying about the potential of failure. And with good cause. There’s a lot at stake, including your personal reputation, your organisation’s financial investment, and its ability to compete and drive customer loyalty now and in the future.  

Change management goes beyond helping your people adopt a new set of behaviours in line with your change initiative. It’s about embracing preparing your people for imminent and ongoing changes, becoming comfortable with ambiguity, and seeing it as an opportunity for growth. Read more. 

We highlight the key reasons some of the reasons why a CRM is a better choice for managing data within your organisation than a spreadsheet.

The ASA (average speed of answer) golden rule varies from around 80% of calls answered in 20 seconds to 90% answered in 10 seconds.

We run digital transformation strategy workshops as an optional step when introducing business-changing technology.

Check out the key advantages of Dynamics 365 for field service provides companies.

Looking for a CRM software? Here’s your guide to Microsoft Dynamics 365 CRM. Learn more about what it does, what’s included & what it can do for you.

Read about why it’s essential for you to be able to access comprehensive financial insights into these assets.

Microsoft's new service agreement and metrics are a way to ensure that their paying customers receive the best possible service and platform deliverability.

Packaging is currently an extremely hot topic in the fresh produce industry. Produce is traveling longer and longer distances to reach the end consumer.

When it comes to successful delivery, hybrid is the passport to success for most projects.

It's important to invest time into reviewing the capabilities each solution offers to match them against your organisation's requirements.